#I’ve got a text – Dorset Council News
Your next text message could come from our housing service with a major update, following the introduction of the new way of communicating.
The council can now send text messages to residents who receive services from the housing team. The message will inform residents that there is an update thatha need attention and login to council portal for to see him.
We may notify a resident that suitable property has become available, a request has been answereded, an app has been updated, or ask the resident to perform a task such as uploading proof of identity.
The extra way to Contacting residents will alleviate issues when emails and voicemails are missed.
Residents will not be able to haWhen chatting with officers via text, it will ONLY indicate when to log into their council account to view their dashboard. The dashboard will take the required action or give the additional information.
All new housing service customers will be asked to authorize themselves to contact them by SMS or SMS. Existing customers will need to update their preferences in their account to receive messages this way.
The message will come from Dorset Homechoice and include the resident’s name. We will not ask you for any personal information and in particular bank details by SMS.
We urge people to be careful not to share personal information or bank details from unsolicited messages via SMS.
Councilor Graham Carr-Jones, Portfolio Holder for Housing and Community Safety, said: ‘This will be a really good way to keep up to date with your account and act quickly if you get a message.
“Remember that the message will only direct you to your account on the housing portal where all the information and actions that need attention will be located.”
For more information, visit www.dorsetcouncilhomechoice.org.uk
There’s more information on how to avoid being scammed, from Dorset Police at www.service.police.uk/advice/advice-and-information/fa/fraud/personal-fraud